Legal
Last updated: August 14, 2026
Account fees are generally non-refundable after credentials or service access have been provided.
A refund may be considered for non-delivery, duplicate charges, or cancellation within 24 hours before trading begins.
Refunds are not available after trading begins, following a rule breach, or where compliance requirements were violated.
Open a Billing support ticket within 24 hours and include your order reference. Requests are reviewed within two business days.
Approved cryptocurrency refunds are generally processed within 3–5 business days.